Version 2.4 September 2016
For customers or potential customers, we may collect and hold your name, address, email address, telephone number, date of birth, forms of identification, bank account details, credit card details, credit history, information on your household’s energy usage (including metering data) and any other information you choose to provide. In some cases, we may also collect potentially sensitive information about you, such as whether life support equipment is used at your premises.
If you deal with us in some other capacity (e.g. as the representative of a supplier or other stakeholder), the kinds of personal information we collect and hold will vary according to the circumstances. Generally, we may collect your name, contact details and any other information you choose to provide.
We may collect personal information in various ways, including directly from you providing your information to us electronically, in writing, via telephone or in person, through our website (including when you submit a contact form), promotions, and in the course of supplying to you.
We may also get information on your energy usage from your energy distributor, previous retailer, metering data provider, and the energy market operator.
We may also collect information from public sources of information, legally-acquired marketing databases and other third parties, including sales agents, credit reporting bodies and credit providers.
We collect, hold, use and disclose your personal information in accordance with the Privacy Act in order to:
For the purposes of the activities above, we might disclose personal information to other bodies, including:
Where any of these parties are directly engaged by us, we will require them to comply with the Privacy Act.
Much of the personal information we hold is secured electronically on computer servers and equipment located in Australia, the United States, Singapore and Japan. For certain purposes, information is also stored in hard copy in our offices.
Controls and procedures have been implemented to protect your personal information from:
Please use our contact details below to make a request to access your personal information (including credit information).
We will provide access to your personal information, except under certain circumstances permitted by law, e.g. if granting access would mean disclosing information about another party. We will advise you of any reasons that may prevent access in these cases.
Reasonable charges may apply to cover the costs of giving you access.
Please use our contact details below to correct or update your personal information (including credit information).
You may receive information on products, services and offers (from us or related companies) that we believe may interest you, unless you opt out of receiving this information (see below).
You consent to receiving this information via mail, email, telephone, SMS, or other electronic means (e.g. social media) until you opt out of any or all of these channels.
At any time, you can opt out of receiving information on our products, services and offers by emailing email@example.com, using the opt out feature in any marketing message, telling us in person or contacting us on our contact details below.
When opting out, please let us know whether you no longer wish to receive offers from all channels or specific channels only (i.e. mail, email, telephone, SMS or in-person marketing) and provide your respective contact details so we can ensure they are removed from the appropriate marketing lists.
A record of your visit is generated when you visit our website, apart from any personal information submitted, e.g. via a contact form. This record may include:
This record may be used for purposes including statistics and online improvements.
At any time, you can disable cookies in your browser settings. However, this may prevent you from accessing parts of our website and allowing us to improve your user experience.
We are a credit provider under the Privacy Act where we provide products and services to you on credit, i.e. you pay after we have provided them to you. The information contained in this section and other parts of this document constitute our credit reporting policy.
When you sign up as a customer, we may collect credit-related information about you (e.g. contact details, credit history) directly or from third parties, such as another credit provider. This information may be used and disclosed in line with Part IIIA of the Privacy Act and the Credit Reporting Code. For example, we may disclose credit-related information to a credit agency if we decide to do a credit check and assess your credit worthiness. Other purposes for using/disclosing credit-related information include:
If you have any concerns or complaints relating to privacy (including credit-related issues), please contact us on our contact details below.
We will handle your complaint according to our complaints process available on our website.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).
Please contact us on the details below if you wish to:
Mail: Privacy Officer, Mojo Power, GPO Box 7049, Sydney NSW 2001
Phone: 1300 019 649