Do you need help understanding your bill?
As part of implementing a new billing platform, the look and feel of our bill template will change from December 2018. The template contains richer information and will be easier to understand compared to our current design.
Understanding your bill
HELP! When there’s a problem you need to get in touch quickly.
The Emergency number is your distributor’s contact number in case of electricity outage. Your Network distributor is responsible for the poles, wires and reliability of energy supply in your area and is best placed to provide assistance.
For questions about your account or if you need some advice send us an email, call us or get in touch on WebChat via our website during office hours. We’re happy to help!
Here’s the who, what and where for this bill.
If you don’t know these people or this address then contact us!
Your account number is specific to your personal electricity account specific to this address. It’s a good idea to note it when you contact us with any queries so we can quickly and accurately respond.
If you need to change personal account details just log in to MyMojo Portal portal.mojopower.com.au and edit them, any time.
The guts of the matter! How much you need to pay and when to pay it.
Your bill overview shows the balance brought forward, which may include any unpaid balance or credit. Your new charges for this billing period are then added to make up the total amount due.
If you make your payments by Direct Debit or Bill Smoothing, you’ll see the total amount applied to this bill.
Here’s how you’re tracking.
The Snapshot shows a summary of your average daily costs and usage for the specific billing period, your average usage at the same time last year and for each month in-between.
There are lots of reasons why you might see a difference in average daily usage – a new appliance or unseasonal weather perhaps.
If you have a smart meter and want to get to grips with your usage, then download our Mojo Power App or go to MyMojo Portal portal.mojopower.com.au. It lets you track your energy usage and costs by helping you identify when you use energy most. Find out more at https://www.mojopower.com.au/faq/how-to-use-mojos-mobile-app/
How do you compare? The table shows the average usage by other homes in your area for the same season.
This data is supplied by the Australian Energy Regulator. You can find out more at https://www.energymadeeasy.gov.au/control-your-costs/save-money-reducing-energy-use/how-does-your-energy-usage-compare.
We’ve added this information here because although it’s not entirely bill related, it provides the answers to the common question that often come up when you receive your monthly bill. You can thank us later.
You’ll find your electricity supply details clearly listed in one place.
This includes information about your electricity supply for the supply period (the period covered by this bill), and the specific Energy Plan you’re on.
The NMI (National Meter Identifier), is a unique identifier linked to the meter at your address. It’s different to your account number and you may be required to quote this number if you have work carried out on your supply.
In this section, you’ll find your meter read details, including whether an actual (A) or estimated (E) read has been taken. Your estimate is based on past readings.
These are used to calculate your electricity bill for the billing period.
We’ve prepared a Glossary of Terms on all those readings, usage and supply bits.
Glossary of Terms
- Controlled Load 1 (CL1)- this is an off-peak meter that is available up to 7 hours and is wired to specific appliances being your hot water, underfloor heating or swimming pool pump.
- Controlled Load 2 (CL2) – as above but is available for longer periods (18 hours) at a lower rate. Each account can only have one controlled load CL1 or CL2.
- Single Rate Usage – you get charged this rate any time of the day you use electricity. It is usually represented as meter E1.
- Peak Usage – the most expensive period to use electricity and the most common time to use it.
- Off Peak Usage – the cheapest period to use electricity because it’s usually overnight.
- ToU (Time of Use) means you are charged on three different tariff rates based on time of day Peak (PK) Off Peak (OP) and Shoulder (SH).
- Controlled Load Supply Charge – is the supply charge for your off peak meter.
Daily Supply Charge -this is your supply charge for your general consumption.
BTW If you have more than one meter the network charges a daily supply charge for each and every one (boo!)
Automated Payment Methods
We’re all about choice. Our Direct Debit options are Bank account, Credit Card or PayPal so you can automatically pay your electricity bill on time. We also offer BPAY.
If you’d like to change your payment method online go to MyMojo Portal portal.mojopower.com.au. It’s easy, honestly.
Adhoc Payments methods
You can make payments in advance using our online payment facility via the online portal.
If you’ve chosen to join our Energy Pass membership plan you’ll see the initial annual membership fee of $360 deducted here. Then as the months go by you’ll see the credits applied (up to $480 total) on a monthly basis against your bill here also.
You may also see other marketing discounts or credits applied here e.g. Refer a Friend credit.
Schedule of Fees and Charges inclusive of GST
|Dishonour payment fee||$14.00|
|Credit card fee||None|
|Late payment fee||$12.00|
|Special Meter read fee||$12.24||$41.58||$9.23||$19.29|
|Account Establishment fee||$40.00||$40.00||$40.00||$40.00|
We’re introducing a fairer, more transparent way of buying energy that benefits your bills.
We’re a little different to other power companies, here’s how:
We give you the tools to take back control of your energy
We help you understand how you use energy and what it costs
We show you how to use less energy