skip to Main Content


For minor faults and outages in your area, you’ll need to contact your energy distributor. They are responsible for the supply of energy – that is, the poles and wires, gas pipes, and connections to your home – Mojo Power takes care of your account. There are different distributors in different areas.

If you do not remember who your distributor is, please refer to your bill and it is featured on the top right-hand column of your bill.  

If you are classified as requiring electricity for life support purposes, please contact our Life Support customer service.

Life Support Contact Details
Customer Service line 02 8318 2112 or email

New South Wales Emergency Contact Details

Ausgrid – All Emergencies  13 13 88
Essential Energy – All Emergencies  13 20 80
Endeavour Energy – All Emergencies  131 003

Queensland Emergency Contact Details

Loss of Supply  13 62 62
Emergencies  13 19 62

Still have questions? We have answers!

We’re not just another faceless power company; speak to our power people.

Ask a question

Our FAQs are here to help

Email us

Got an account specific query?

Live chat

Monday to Friday, 9am to 5pm

Get a fairer deal on your power

With Mojo Power you’ll always get our best deal from the get go, it’s that simple.