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How do I sign up?

To help you with your application, here are some of our common Application questions.

Typically, you’ll find your NMI on your current energy bill. It may be on the front of the first or second page of the bill and is eleven digits. If you don’t have a bill, we can help you identify the correct information – just email us at or jump on Live Chat on our website

Absolutely – you can use and enter you Medicare card details or Passport ID number.

Yes, we can! Simply send us a copy of your bill to  and one of our Energy Specialists will email you our latest offer that suits your needs, along with your estimated annual savings analysis.

Yes, you can! After you complete your online sign up, you may email us the details at

Since Mojo Power is an online energy retailer – you do need an email address to sign up. Email is how we communicate with our customers and how we set up your MyMojo account.

No, Mojo Power do not offer gas plans at this time.

Not quite – we currently service New South Wales, Queensland and South Australia.

Before you apply for Mojo’s smart meter products, please read the following before you begin your application if:

  • you don’t have a smart meter OR
  • you don’t know whether you have a smart meter.

We surely can. Email us a photo of your meter to with a subject title: Assess My Meter. Our team can then provide you with an assessment as to whether or not your meter can be upgraded to a smart meter, for smooth installation.

Fees may apply if our metering co-ordinator is unable to gain safe access to the meter box or in an even that extra work is required. If this does happen, our metering team will call you to advise the next steps involved.

If your site is suitable for a smart meter exchange, this can happen in approx. 2-4 weeks after your transfer to Mojo is complete. We provide smart meters on a new and replacement basis.

With Mojo Power, there’s no upfront cost for a smart meter or a standard installation.

However, if the installation is complicated such as asbestos or hazards exist around the meter board, we will quote for this work to be done and pass through applicable fees and charges for any requested metering work completed at your property.

Find out more about smart meters.

Still have questions? We have answers!

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With Mojo Power you’ll always get our best deal from the get go, it’s that simple.