skip to Main Content

Life Support

If you or someone in your home uses an approved machine for life support purposes, you need to get in touch with us so we can correctly register this information on your account. We will also let your energy distributor know so that they can contact you in case of a planned power outage.

What is Life Support?

You are classified as requiring electricity for life support purposes if you or a member of your household is dependent on any of the following equipment:

  • an oxygen concentrator;
  • an intermittent peritoneal dialysis machine;
  • a kidney dialysis machine
  • a chronic positive airways pressure respirator;
  • crigler najjar syndrome phototherapy equipment;
  • a ventilator for life support; or
  • any other equipment requiring electricity to operate that a medical practitioner certifies is required for a person residing at your premises for life support purposes.

If you have any of the above equipment used by a member of your household, please contact us on hello@mojopower.com.au to register your premises if you did not do so when you signed up with us.

You may be eligible for a concession

Depending on the life support equipment that you or a member of your household require for life support purposes and the state in which you live, you may be eligible for a government concession or rebate.

For more information on your eligibility for a rebate or concession, please check the information relevant for your state:

Still have questions? We have answers!

We’re not just another faceless power company; speak to our power people.

Ask a question

Our FAQs are here to help

Email us

Got an account specific query?

Live chat

Monday to Friday, 9am to 5pm

Get a fairer deal on your power

With Mojo Power you’ll always get our best deal from the get go, it’s that simple.