Ask Us a Question!

Browse Topics

Mojo Power Transfer Process

Transfer Process

Can I cancel after the cool-off period?
What happens during cool-off?
What is the cooling off period?
Where is my verification email?
How long does it take for Mojo to connect my home?
I’ve signed up to Mojo, what happens next?
View All
Mojo Power Life Support Concessions

Life Support & Concessions

Financial Counselling Service
Life Support
QLD Concessions and Rebates
NSW Concessions and Rebates
View All
Mojo Power Promotions Competitions

MyMojo & Promotions

Terms and Conditions – Refer a Friend
How do I reset my MyMojo password?
Sanctuary Energy Migration
How to use Mojo’s mobile app
View All
Mojo Power Moving Home

Moving Home

Occupier/Tenants
How quickly can Mojo connect to my new home?
Can I join Mojo if I am moving into a new home?
How do I move my Mojo account to my new home?
View All
Mojo Power Queries Complaints

Queries & Complaints

Mojo Power Family Protection Policy
Government Rebates and Concessions
Bushfire Grants and Financial Assistance
How do I cancel my contract?
How do I make a complaint?
View All
Mojo Power Rates Tariffs Prices

Rates & Tariffs

How do I switch tariffs?
What is a controlled load?
What is a time of use tariff?
What is a single rate tariff?
What rate structure am I on?
What’s the difference between our market and standing offer?
View All
Mojo Power Low Rates Always

Billing

Understanding Your Bill
Why do I have estimated reads?
How is my FiT calculated?
What is Mojo’s hardship program?
Do Mojo rates include GST?
View All
Mojo Power Energy Price Fact Sheets

Energy Price Fact Sheets

Basic Plan Information
Who is my distributor?
View All
Mojo Power Metering

Metering

Metering Installation Timeframes
Can I do a Self Read?
How should I read my meter?
Smart Meter Upgrade for Essential Energy Customers
What is an NMI number?
View All

Still have questions? We have answers!

We’re not just another faceless power company; speak to our power people.

Ask a question

Our FAQs are here to help

Just Ask

Email us

Got an account specific query?

Email Us

Live chat

Monday to Friday, 9am to 5pm

Talk to Us Live

Get a fairer deal on your power

With Mojo Power you’ll always get our best deal from the get go, it’s that simple.