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Mojo Power Transfer Process

Transfer Process

Can I cancel after the cool-off period?
What happens during cool-off?
What is the cooling off period?
Where is my verification email?
How long does it take for Mojo to connect my home?
I’ve signed up to Mojo, what happens next?
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Mojo Power Life Support Concessions

Life Support & Concessions

Financial Counselling Service
Life Support
QLD Concessions and Rebates
NSW Concessions and Rebates
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Mojo Power Promotions Competitions

MyMojo & Promotions

Terms and Conditions – Refer a Friend
How do I reset my MyMojo password?
Sanctuary Energy Migration
How to use Mojo’s mobile app
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Mojo Power Moving Home

Moving Home

Occupier/Tenants
How quickly can Mojo connect to my new home? (moving in less than 3 days)
Can I join Mojo if I am moving into a new home?
How do I move my Mojo account to my new home?
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Mojo Power Queries Complaints

Queries & Complaints

Mojo Power Family Protection Policy
Government Rebates and Concessions
Bushfire Grants and Financial Assistance
How do I cancel my contract?
How do I make a complaint?
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Mojo Power Rates Tariffs Prices

Rates & Tariffs

How do I switch tariffs?
What is a controlled load?
What is a time of use tariff?
What is a single rate tariff?
What rate structure am I on?
What’s the difference between our market and standing offer?
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Mojo Power Low Rates Always

Billing

Understanding Your Bill
Why do I have estimated reads?
How is my FiT calculated?
What is Mojo’s hardship program?
Do Mojo rates include GST?
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Mojo Power Energy Price Fact Sheets

Energy Price Fact Sheets

Basic Plan Information
Who is my distributor?
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Mojo Power Metering

Metering

Metering Installation Timeframes
Can I do a Self Read?
How should I read my meter?
Smart Meter Upgrade for Essential Energy Customers
What is an NMI number?
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