Frequently Asked Questions

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Mojo Power Low Rates Always

Billing

Understanding Your Bill

Why do I have estimated reads?

How is my FiT calculated?

What is Mojo’s hardship program?

Do Mojo rates include GST?

Mojo Power Energy Price Fact Sheets

Energy Price Fact Sheets

Basic Plan Information

Additional Retail Fees & Charges

Who is my distributor?

Mojo Power Metering

Metering

Smart Meter Upgrade for Essential Energy Customers

What is an NMI number?

What happens to my smart meter if I move?

Do I have to read the smart meter myself?

Where do I view my smart meter usage?

Mojo Power Moving Home

Moving Home

Occupier/Tenants

How quickly can Mojo connect to my new home? (moving in less than 3 days)

Can I join Mojo if I am moving into a new home?

How do I move my Mojo account to my new home?

Mojo Power Queries Complaints

Queries & Complaints

How do I cancel my contract?

How do I make a complaint?

Mojo Power Rates Tariffs Prices

Rates & Tariffs

How do I switch tariffs?

What is a controlled load?

What is a time of use tariff?

What is a single rate tariff?

What rate structure am I on?

What’s the difference between our market and standing offer?

Mojo Power Transfer Process

Transfer Process

What is the cooling off period?

Where is my verification email?

How long does it take for Mojo to connect my home?

I’ve signed up to Mojo, what happens next?

The website won’t let me signup

How do I sign up?

Mojo Power Life Support Concessions

Life Support & Concessions

QLD Concessions and Rebates

NSW Concessions and Rebates

Mojo Power Promotions Competitions

Mobile App & Promotions

Sanctuary Energy Migration

How to use Mojo’s mobile app

Terms and Conditions – Refer a Friend

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