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One Cent Matters

Managing your electricity consumption is a highly imprecise science. When a customer receives an unusually high bill of $700 or…

How does the energy industry work?

Lights go on. Lights go off. In many ways, we take electricity for granted. When was the last time you…

Unlocking the value of installing a home battery

UNLOCKING THE DIFFERENT POCKETS OF VALUE IN A BATTERY Batteries are fairly expensive items and when someone makes that upfront…

Mojo: Who are we and why we’re different

Hello there. We’re Mojo Power, nice to meet you. We’re a new energy retailer. And we’re different to all the…

Energy Saving Tips: Summer energy saving tips

Those humid nights have started! By the looks of things, we’re in for another long, hot summer. Here are some…

Switch another service address to Mojo

Need to add another property to your main Mojo account? Simple! Here’s how you do it. Log into your MyMojo…

How to change your postal address

Need to inform us of a change of postal address? It couldn’t be easier! Here’s how you do it. Log…

Moving house

Moving house can be an incredibly busy and stressful time. That’s why at Mojo we want to make things as…

How to view or change your payment details

If you want to change your payment method, as well as view the details we have on file, follow these…

How to view your Hourly Usage

We’ve shown you how to view your daily usage. To break your usage down into further half-hour increments, here’s what you…

How to view your Daily Usage

This is the exciting bit! Now you’ve got your smart meter, you’re definitely going to be wanting to see all…

View your MyMojo

If you want a quick overview of how you’re tracking this month, it’s just a click away. All you need…

How do I get in touch with Mojo?

The easiest way to get in touch is via the livechat function on our site. Just enter your name and…

How do I access MyMojo?

To access your MyMojo account, all you need to do is click Login in the top right of this page and enter…

Do you have a call centre?

Mojo does not have a call centre, you can email us or get in touch via livechat which you can…

What is MyMojo?

MyMojo is your personal portal where you can view your energy usage and manage your Mojo account. With data delivered…

What are Mojo’s customer service hours?

Our customer service team are available 9-5 Monday to Friday. You can get in touch with us via email at…

Can I cancel after the cool-off period?

Mojo does not have any lock-in contracts, so you can cancel whenever you want. However, if you cancel after the…

What happens during cool-off?

During cool-off, you’re free to change your mind about signing up (although of course, we sincerely hope you don’t!). As…

What is the cooling off period?

The cooling-off period is a mandatory, energy industry regulation. It allows you to change your mind at any time in…

What is an NMI number?

NMI stands for National Meter Identifier. It is a unique number allocated to your electricity meter. The electricity industry uses…

What happens to my smart meter if I move?

When you move, the smart meter will remain where it is. You will need to give Mojo at least 3…

Do I have to read the smart meter myself?

No you don’t – leave that to us. By upgrading your existing meter with our Smart Meter, this will allow…

Where do I view my Smart Meter usage?

Once your meter has been installed, you can view your data in your MyMojo account, which you can access by…

I was a NSW Solar Bonus Scheme customer. Why have my solar exports reduced?

If you were a NSW Solar Bonus Scheme customer with gross metering on a Mojo smart meter, you may have…

What is a Smart Meter?

A smart meter is a digital meter located at your home that records the amount of electricity you use in…

I have prepaid for the year, what happens if I cancel?

You can cancel with Mojo at anytime, there are no lock-in contracts. However if you have paid for your EnergyPass®…

Can I downgrade my EnergyPass®?

Your EnergyPass® can't be downgraded from Plus+.

How do I change my EnergyPass®?

In order to change your level of EnergyPass®, all you need to do is email our customer service team at hello@mojopower.com.au and…

What’s the difference between paying for my EnergyPass® monthly or annually?

When you pay for your EnergyPass® up-front, you’ll receive Mojo Points. Monthly and annual costs are as follows: Monthly Annual…

What are the differences between the levels of EnergyPass®?

Mojo has one EnergyPass®; the Plus+. You can choose to pay monthly or annually. If you choose to pay annually…

Why am I paying an EnergyPass®?

Your Mojo EnergyPass® gives you access to our 0% mark up energy rates. With other energy retailers, a percentage mark-up…

What is an EnergyPass®?

An EnergyPass® is a flat fee with Mojo that gives you access to 0% mark up energy rates. You’ll also…

Energy Saving Tips: Outdoors

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

Energy Saving Tips: Bathroom

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

Energy Saving Tips: Heating & Cooling

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

Energy Saving Tips: Laundry

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

Energy Saving Tips: Home Appliances

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

Does Mojo have a green or carbon neutral product?

Mojo does not currently have a green or carbon neutral product. However, our future plans lie with solar and battery…

Do you supply gas?

Not just yet. Mojo has launched in the electricity space to begin with and will look at moving into natural…

Is it residential only or do you supply electricity to businesses?

Mojo currently only supplies energy to residential customers. We may expand this to include businesses in the future.

Where is Mojo based?

All of the Mojo crew are based in the Sydney CBD. If you phone us, send an email, live chat…

Can I join Mojo if I rent my home?

Yes, you can. Where applicable Mojo will still upgrade your home's meter and should you move house you can just…

Why did I not save money?

At Mojo, we are fully transparent with our prices. There are no sneaky retail mark-ups or unfair discounts. Everyone pays…

What does it cost to join Mojo?

To join Mojo and access our 0% mark up rates, all you need to do is sign up online and…

Am I locked into a fixed term contract?

No. With Mojo, there are no lock-in contracts and no exit fees.

What is the switching process?

You have a 10 business day cooling-off period from the day you sign up, where you have the right to…

Is Mojo available in my area?

Mojo is operating in all three NSW network areas - Ausgrid, Endeavour and Essential and the Energex network area in…

What are Mojo’s 0% mark up energy rates?

Simply put; 0% mark up rates are electricity rates that have not had a retail profit margin added to the…

What is a smart meter?

A smart meter is a digital meter located at your home that records the amount of electricity you use in…

What is an EnergyPass®?

An EnergyPass® is a flat fee with Mojo that gives you access to 0% mark up energy rates. You’ll also…

Terms and Conditions – Refer a Friend

Mojo Power Promotion – Refer a friend Promotion   The following promotion terms apply to the Refer a Friend Promotion…

What is Mojo’s hardship program?

What is hardship? You may be in hardship where you are unable to pay your bills but willing to do…

Life Support

If you or someone in your home uses an approved machine for life support purposes, you need to get in…

QLD Concessions and Rebates

To help with the cost of your energy bills, rebates and concession are available to eligible QLD customers. In order…

NSW Concessions and Rebates

To help with the cost of your energy bills, a concession is available to eligible NSW customers. In order to…

How do I cancel my contract?

You can cancel your contract with Mojo by: Sending us an email with your account details and request to cancel…

Additional Retail Fees & Charges

For all additional retail fees and charges, such as account transaction fees, service order fees and metering fees, please see…

How do I make a complaint?

To make a complaint, you can contact us via email or post. Email us at complaints@mojopower.com.au Write to us at Complaints –…

What is an NMI number?

NMI stands for National Meter Identifier. It is a unique number allocated to your electricity meter. The electricity industry uses…

What happens to my smart meter if I move?

When you move, the smart meter will remain where it is. You will need to give Mojo at least 3…

Do I have to read the smart meter myself?

No you don’t – leave that to us. By upgrading your existing meter with our Smart Meter, this will allow…

Where do I view my smart meter usage?

Once your meter has been installed, you can view your data in your MyMojo account, which you can access by…

How long does it take to get a smart meter?

After signing up to Mojo and following the 10 day cooling-off period, we'll aim to get your smart meter installed…

How do I get a smart meter?

Customers who sign up to Mojo plan will receive a smart meter upgrade as part of their subscription.

What is a smart meter?

A smart meter is a digital meter located at your home that records the amount of electricity you use in…

What is net metering?

Net metering is a type of electricity meter configuration used with household solar systems. With net metering, the energy generated…

Energy Price Fact Sheets

To see our rates, click the MARKET OFFER for your state and distributor. The distributor is the company that operates…

Who is my distributor?

The distributor is the company that operates and maintains the network that delivers power from generation sources to your home.…

How often will Mojo’s rates change?

Mojo reviews its 0% mark up energy rates annually, generally in-line with distributor rate changes. In NSW & QLD, distributors…

How do I switch tariffs?

It is possible to switch between a single rate and time of use tariff.  To change tariffs, just email us…

What is a controlled load?

A controlled load tariff is electricity supplied to specific appliances, such as an electric hot water system, underfloor heating or…

What is a time of use tariff?

With a time of use tariff, you pay variable amounts depending on the time of day and whether it is…

What is a single rate tariff?

With a single rate tariff, you pay a fixed cost at all of times of the day and also at…

What rate structure am I on?

Your rate structure depends on the type of meter currently installed at your home. You could be on a single…

What’s the difference between our market and standing offer?

Mojo offers two sets of rates; market offer and standing offer - however all customers should look only at the…

Do Mojo rates include GST?

Our energy price fact sheets show rates both including and excluding GST. Electricity rates are commonly shown excluding GST, so…

I’m experiencing difficulty paying my bill.

At Mojo, we are here to help! Reach out to us via email or live chat and we can arrange…

How do I update my payment details?

Login to your MyMojo account using the login link in the top right of this page and navigate to Payment…

On which day each month will you take payment?

We will usually take payment on the same date every month that you officially joined Mojo from your previous provider…

How can I pay my bill?

Your bill will be direct debited (or credited) from your nominated bank account or credit card 3 business days after…

How quickly can Mojo connect to my new home? (moving in less than 3 days)

Mojo asks that you give us at least 3 business days’ notice before moving into your new home. We will…

Can I join Mojo if I am moving into a new home?

If you would like to sign a new property you are moving into up to Mojo - just complete the…

How do I move my Mojo account to my new home?

If you’re moving house, please do the following at least 3 business days before you move: Firstly, let us know…

Can I cancel after the cool-off period?

Mojo does not have any lock-in contracts, so you can cancel whenever you want. However, if you cancel after the…

What is the cooling off period?

The cooling-off period is a mandatory, energy industry regulation. It allows you to change your mind at any time in…

Where is my verification email?

As soon as you sign up, we’ll send a verification email to the email address you registered with. If you…

How long does it take for Mojo to connect my home?

It usually takes 3-4 weeks for Mojo to connect your home. Following sign-up, there is a mandatory 10 business day…

I’ve signed up to Mojo, what happens next?

After you’ve made the smart decision to become a Mojo customer, you’ll probably be pretty excited to get started. Whilst…

The website won’t let me signup

If the Mojo website says, "Oh no...", it means we're currently unable to service the site. There could be several…

How do I sign up?

To sign up to Mojo power, click here.

Still have questions? We have answers!

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Get a fairer deal on your power

With Mojo Power you’ll always get our best deal from the get go, it’s that simple.