Frequently Asked Questions

What is an Occupier? Am I one? An occupier of a premise is a person occupying or having control of…

Sanctuary Energy Onboarding Terms & Conditions to receive $100 in energy credits When you consent to become a Mojo Power…

Please note: As required by law, all Basic Plan Information Documents are hosted by the Australian Energy Regulator’s Energy Made…

If you do not have a smart meter installed, you will receive estimated bills until your Network provider manually reads…

Generating best value – 2 Stage Feed-in Tariff When you export generated solar energy back to Mojo we will pay…

We’ve built a fantastic mobile app that helps you understand how much energy you’re using, how much it is costing,…

With the increase in popularity of solar energy, it’s time to dispel some myths that have been hanging around. So…

Solar panels don’t have any moving parts and they don’t need regular oil changes (thankfully), but to get the best…

If you’re interested in creating your own Smart home or maybe you’re just stuck for Christmas gift ideas, we’ve compiled…

Managing your electricity consumption is a highly imprecise science. When a customer receives an unusually high bill of $700 or…

Lights go on. Lights go off. In many ways, we take electricity for granted. When was the last time you…

UNLOCKING THE DIFFERENT POCKETS OF VALUE IN A BATTERY Batteries are fairly expensive items and when someone makes that upfront…

Hello there. We’re Mojo Power, nice to meet you. We’re a new energy retailer. And we’re different to all the…

Those humid nights have started! By the looks of things, we’re in for another long, hot summer. Here are some…

Need to inform us of a change of postal address? It couldn’t be easier! Here’s how you do it. Log…

Moving house can be an incredibly busy and stressful time. That’s why at Mojo we want to make things as…

If you want to change your payment method, as well as view the details we have on file, follow these…

We’ve shown you how to view your daily usage. To break your usage down into further half-hour increments, here’s what you…

This is the exciting bit! Now you’ve got your smart meter, you’re definitely going to be wanting to see all…

If you want a quick overview of how you’re tracking this month, it’s just a click away. All you need…

The easiest way to get in touch is via the livechat function on our site. Just enter your name and…

To access your MyMojo account, all you need to do is click MyMojo in the top right of this page and…

Mojo does not have a call centre, you can email us or get in touch via livechat which you can…

MyMojo is your personal portal where you can manage your Mojo account. If you have a smart meter you can…

Our customer service team are available 9-5 Monday to Friday. You can get in touch with us via email at…

Mojo does not have any lock-in contracts, so you can cancel whenever you want. However, if you cancel after the…

During cool-off, you’re free to change your mind about signing up (although of course, we sincerely hope you don’t!). As…

If you were a NSW Solar Bonus Scheme customer with gross metering on a Mojo smart meter, you may have…

You can cancel with Mojo at anytime, there are no lock-in contracts. However if you have paid for your EnergyPass®…

Your EnergyPass® can't be downgraded, but you can change from monthly to annual or vice versa.

When you pay for your EnergyPass® up-front, you’ll receive Mojo Points. Monthly and annual costs are as follows: Mojo EnergyPass®…

Mojo has two plans; Mojo EnergyPass® and Mojo Connect. You can choose to pay monthly (Mojo Connect) or annually (Mojo…

An EnergyPass® is a flat fee with Mojo that gives you access to competitive energy rates. You’ll also get your…

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

At Mojo, we don’t make more money if you use more energy. So we’re really on your side when it…

Mojo does not currently have a green or carbon neutral product. However, our future plans lie with solar and battery…

Mojo currently only supplies energy to residential customers. We may expand this to include businesses in the future.

All of the Mojo crew are based in the Sydney CBD. If you phone us, send an email, live chat…

Yes, you can. Where applicable Mojo will still upgrade your home's meter and should you move house you can just…

At Mojo, we are fully transparent with our prices. There are no sneaky retail mark-ups or unfair discounts. Everyone pays…

To join Mojo all you need to do is sign up online and choose a plan that suits you. If…

No. With Mojo, there are no lock-in contracts and no exit fees.

You have a 10 business day cooling-off period from the day you sign up, where you have the right to…

Mojo is operating in all three NSW network areas - Ausgrid, Endeavour and Essential and the Energex network area in…

Mojo Power Promotion – Refer a Friend Promotion   The following promotion terms apply to the Refer a Friend Promotion…

What is hardship? You may be in hardship where you are unable to pay your bills but willing to do…

If you or someone in your home uses an approved machine for life support purposes, you need to get in…

To help with the cost of your energy bills, rebates and concession are available to eligible QLD customers. In order…

To help with the cost of your energy bills, a concession is available to eligible NSW customers. In order to…

You can cancel your contract with Mojo by: Sending us an email with your account details and request to cancel…

For all additional retail fees and charges, such as account transaction fees, service order fees and metering fees, please see…

To make a complaint, you can contact us via email or post. Email us at complaints@mojopower.com.au Write to us at Complaints –…

NMI stands for National Meter Identifier. It is a unique number allocated to your electricity meter. The electricity industry uses…

When you move, the smart meter will remain where it is. You will need to give Mojo at least 3…

No you don’t – leave that to us. By upgrading your existing meter with our Smart Meter, we'll be able…

Once your meter has been installed, you can view your data in your MyMojo account, which you can access by…

After signing up to Mojo and following the 10 day cooling-off period, we'll aim to get your smart meter installed…

Customers who sign up to Mojo plan will receive a smart meter upgrade as part of their subscription.

A smart meter is a digital meter located at your home that records the amount of electricity you use in…

Net metering is a type of electricity meter configuration used with household solar systems. With net metering, the energy generated…

The distributor is the company that operates and maintains the network that delivers power from generation sources to your home.…

It is possible to switch between a single rate and time of use tariff.  To change tariffs, just email us…

A controlled load tariff is electricity supplied to specific appliances, such as an electric hot water system, underfloor heating or…

With a time of use tariff, you pay variable amounts depending on the time of day and whether it is…

With a single rate tariff, you pay a fixed cost at all of times of the day and also at…

Your rate structure depends on the type of meter currently installed at your home. You could be on a single…

Mojo offers two sets of rates; market offer and standing offer - however all customers should look only at the…

Our energy price fact sheets show rates both including and excluding GST. Electricity rates are commonly shown excluding GST, so…

At Mojo, we are here to help! Reach out to us via email or live chat and we can arrange…

Login to your MyMojo account using the login link in the top right of this page and navigate to Payment…

We will usually take payment on the same date every month that you officially joined Mojo from your previous provider…

Your bill will be direct debited (or credited) from your nominated bank account or credit card 3 business days after…

Mojo asks that you give us at least 3 business days’ notice before moving into your new home. We will…

If you would like to sign a new property you are moving into up to Mojo - just complete the…

If you’re moving house, please do the following at least 3 business days before you move: Firstly, let us know…

The cooling-off period is a mandatory, energy industry regulation. It allows you to change your mind at any time in…

As soon as you sign up, we’ll send a verification email to the email address you registered with. If you…

It usually takes 3-4 weeks for Mojo to connect your home. Following sign-up, you will receive your contract documents from…

After you’ve made the smart decision to become a Mojo customer, you’ll probably be pretty excited to get started. Whilst…

If the Mojo website says, "Oh no...", it means we're currently unable to service the site. There could be several…

To sign up to Mojo power, click here.