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Sanctuary Energy Terms & Conditions

Sanctuary Energy Onboarding

Terms & Conditions to receive $100 in energy credits

  1. When you consent to become a Mojo Power customer, $50 will be applied to your first Mojo Power invoice.
  2. If you provide your email address and agree to stop receiving paper bills and opt-in for e-billing, an additional $50 will be credited to your account and will automatically be applied to your second Mojo Power invoice.
  3. No credits will be provided against your final bill with Mojo Power.
  4. All offers are valid until 18 June 2019.
  5. All customers with a smart meter will be billed monthly.

What if you already have my email address?

Even if we have your email address, you need to opt into e-billing. A $50 credit will be applied to your account and is redeemable on your second Mojo Power invoice.

What if I do not have an email address?

If you do not have an email address, please call us on 1300 019 649 and one of our friendly staff members will be able to help you out.

What if I don’t want to provide my account details for Direct Debit or Direct Credit?

We understand you may not feel comfortable passing on these details at this early stage. We’ve just met after all.  

Please select “I’ll decide later” and you can give us a call or arrange your payment preference another day.

The most important thing is that we transition you over to Mojo Power. We will then send you a Welcome pack with more information.

How do I know if I have submitted the form successfully?

You will see a yellow SUBMIT button and you select it.

This means you have Consented to become a Mojo Power customer and made a choice of

  • Providing your email address
  • How you receive your bill (post or electronic)
  • Your payment preference

You will also receive a summary page like below:

If you require any assistance to complete the online form please call us on +61 1800 109 099 or email us.

What happens if I do not consent to become a Mojo Power customer?

If you do not consent to become a Mojo Power customer, please call us on 1300 019 649 or email and we will be able to advise the best solution for you.

What if I want to move to monthly billing but I don’t have a smart meter?

Many of our customers prefer to receive a scheduled monthly payment based on their past usage. Then there is a quarterly ‘wash up’ of the actuals when your basic meter is read by the network.

If you’d like us to arrange a scheduled monthly bill please call us on 1300 019 649 or email and we can work out an amount for you based on your history with Sanctuary Energy.

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