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How do I switch tariffs?

It is possible to switch between a single rate and time of use tariff.  To change tariffs, just email us at and we’ll take care of the rest. In most circumstances, you can change tariffs once per year, however…

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What is a controlled load?

A controlled load tariff is electricity supplied to specific appliances, such as an electric hot water system, underfloor heating or a swimming pool, which are often separately metered. A controlled load tariff has a lower rate as these appliances operate…

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What rate structure am I on?

Your rate structure depends on the type of meter currently installed at your home. You could be on a single rate for all the electricity you use in your home, no matter the time of day it is used. Other rate structures, such…

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